Monday, December 13, 2010

Salespersons and rejection: a psuedo-scientific speculation

Some beleive that the ability to overcome objections and rejections are the most important salesperson abilities. The succesfull salesperson is the one who is able to overcome the emotional issues after the next rejection.

How can be predicted if someone is going to become a good salesperson or not? Can we know from a single interview if someone will be able to overcome the rejections and continuing to pursue his objectives.

Basic theory:
The Attachment theory suggests that children rejected by their parents are likely to develop rejection sensitivity. In other words they are more likely to become vulnarable to social rejections. The rejection sensitivity is described as tendency to anxiously expect, readily perceive, and over-react to social rejection.
The rejection sensitivity can be also developed in response to a peer social rejection in the childhood. There is tendency that the rejection (once developed ) in the childhood is stable and difficult to overcome for the child. The rejection tendency can remain active event if the child is moved to another school for example. The eventual explanation of this phenomenon is that the peer groups create reputational biases that act as stereotypes and influence subsequent social interaction. This can be further analyzed by using some of the concepts behind the Labeling theory.

So?!
People rejected by their parents or people with relatevly low popularity among their peers in the childhood are more likely to develop stable social rejection tendency. It means that such people are more likely to have difficulties in overcoming the rejections from their potential customers.

It is almost impossible to get complete track of the a person history back to the childhood in a single work interview. However, one possible approach to predicit if a person is more likely to fail as a salesperson is to perform series of social phsychology tests in the form of games during the interview. Such a tests can "measure" the level of the rejection sensitivity and to "capture" the basic behavioural approaches uses by the individual to overcome the rejection effect.

For example a good candidate for such experiments are variants of the "ball toss" and "cyberball" paradigms developed originally by Dr. Kipling D. Williams.

Links
Social rejection
Labeling theory
Attachment theory
Cyberball game

Saturday, March 05, 2005

Exo-psychology by Timothy Leary

This article (http://www.futurehi.net/docs/Exopsychology.html) is making a lot of sense to me and especially to my current work in neural robotic controllers.
It is not about novelty knowledge - I just like the style of Leary.
I like the part, where the idea for a "local reality" and the accidental imprinting into the neural circuits.
So, the reality is not a global concept - it is just a matter of a "local" electromagnetic activity in result of the temporal "environmental" stimulus and accidental biochemical imprintings.
The "environmental stimulus" is used to describe the process of converting the external sensoral modalities to an electromagnetic activity with emphasis over the electromagnetic representation. The imprintings are biochemical processes of stimulus reactive forming of neural circuits in the childhood. Note that the rules for the neural shaping in response to certain environmental stimulis are defined by the individual DNA. According to this theoretical model the individual may not get out of the behavioral frame defined by these accidental biochemical imprintings.
Actually this is what we see, when evolving digital neural robotic controllers. We all talk about the amazing phenomenon of emerging behavioral patterns, which are not directly evolved or learned on-line. However these patterns are limited by the neural and sensoral structures evolved. The artificial neural plasticity during "learning" is a kind of a sientific holly grail. However the biological neural circuits demonstrates plasticity in the beginning of the individual ontology. It seems like the on-line learning capabilities of the neural circuits are rather exaggerated.
Тhe evolved neural circuits, sensoral structures and neural changes in result of imprinting form the local reality of the agent and limit the number of the behavioral patterns, which may be learned.
It may be beneficial in our searching for solution of the neural plasticity problem to take into account the imprinting phenomenon found in the biological neural circuits.